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2011 OCT 13
On Manufacturing Your Own Serendipity
People who spend their money on the slim chance to win millions are derogatorily referred to as gamblers. “These people have a problem and need to get help,” but I understand the…
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2011 AUG 09
Customer Service in the Twilight Zone
I just had the most unusual conversation with a customer service rep. I was calling to ask about a magazine subscription that I didn’t remember making. I had recently been getting…
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