Customer Service in the Twilight Zone

Twilight Zone Customer Service

I just had the most unusual conversation with a customer service rep. I was calling to ask about a magazine subscription that I didn’t remember making. I had recently been getting “bills” from the mag but wasn’t sure if they were really bills due to typical marketing campaigns which elude to a balance owed, but it’s really just getting you to subscribe. More importantly, when I called the customer service number I was greeted by an automated system. I provided my account number and it responded with a list of available information.

Just to be sure, I verified my current subscription status. And wouldn’t you know that even the automated system gives a “ball-park” answer: “With the payment of $10, your subscription will expire with the last issue being received in July, 2012.” What the hell? Can’t the automated system just tell it to me straight? So I asked to be transferred to a live human. The following exchange ensued:

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Bitcoin for Noobs

I put together a short presentation about Bitcoin, how it works and why it’s there. I may eventually get around to fleshing it out, adding video explanation and notes. But for now…

 

What Google+ Does that Twitter and Facebook Doesn’t

I said I wasn’t going to jump into the buzz machine to talk about Google+, but I think the broadcast model used here is pretty interesting.

I made a comment in response to someone wondering “How do I post something on your wall”. This is the Facebook paradigm which takes a graffiti approach to sharing information publicly. While you can “tag” people within your status updates (which is a relatively recent addition for Facebook) to draw their attention to your thoughts, you could also go to their wall and share your thoughts with them and everyone else who happens by (if they’ve set the permissions to allow this).

In contrast, G+ gives you a way of organizing individuals by the “circle” you both are socially connected within. These organizations are your own and you use these circles like a control access list to direct your thoughts toward the individuals contained within them. So my initial response to them was they were attempting to replace “Broadcast” with “Subscribe”. But I had it completely wrong. It seems to be a bit of both.

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Wanted: An Entry-level Job That Doesn’t Suck!

Gopher this. Gopher that. Entry-level jobs don't have to suck.

Everyone once in a while, I offer to help other people be awesome. I’m not qualified at “Being Awesome” by any authority, but people seem to like my brand of advice. So I continue to offer it. This is a post that was adapted from one of these exchanges.

The question wasWhat’s your advice for landing a really cool job that you enjoy right out of college? Not just getting a job that you take because you need to have a job and end up despising.

Oh, man. Time and time again I see these college-minded sheep students go to these crap-tacular job fairs, all vying for the same entry-level QA and testing gigs in their white-collar, paisley-pattern ties. These kids were all destined to a life of Office Space-like professional routine. Good-enough jobs are abundant and easily found. Right now, thousands of people in your local market are casually throwing around their resumes to whomever will accept it. No thought is being put into who is reading your information or how it’s being presented. Anyone who tells me they can’t find work or are not qualified to find work (ESPECIALLY in our “difficult” economy) is really missing an opportunity.

{tl;dr} I’m not trying to sell snake oil here. Finding a job that is amazing to go to every day doesn’t just fall in your lap. Bottom line (for those too lazy busy to read), you won’t get something for nothing. You have to know what you’re going after, you have to be in the right place at the right time, and you have to know the right skills as well as the right people to get the job. If you’re missing any of these checkmarks, consider them points against you. You’ll need to make yourself stand out from the crowd and figure out what sort of awesome job you should be looking for. Trying out these suggestions will help you correct some of those issues and maybe you’ll find yourself in a few serendipitous situations. {/tl;dr}

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Hurray!?

So I won for my poetry entry! Despite the controversy........

YESSSS!!! :)

EDIT: And Google responds. Link