Archive for the 'Life' Category

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Customer Service in the Twilight Zone

Twilight Zone Customer Service

I just had the most unusual conversation with a customer service rep. I was calling to ask about a magazine subscription that I didn’t remember making. I had recently been getting “bills” from the mag but wasn’t sure if they were really bills due to typical marketing campaigns which elude to a balance owed, but it’s really just getting you to subscribe. More importantly, when I called the customer service number I was greeted by an automated system. I provided my account number and it responded with a list of available information.

Just to be sure, I verified my current subscription status. And wouldn’t you know that even the automated system gives a “ball-park” answer: “With the payment of $10, your subscription will expire with the last issue being received in July, 2012.” What the hell? Can’t the automated system just tell it to me straight? So I asked to be transferred to a live human. The following exchange ensued:

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Wanted: An Entry-level Job That Doesn’t Suck!

Gopher this. Gopher that. Entry-level jobs don't have to suck.

Everyone once in a while, I offer to help other people be awesome. I’m not qualified at “Being Awesome” by any authority, but people seem to like my brand of advice. So I continue to offer it. This is a post that was adapted from one of these exchanges.

The question wasWhat’s your advice for landing a really cool job that you enjoy right out of college? Not just getting a job that you take because you need to have a job and end up despising.

Oh, man. Time and time again I see these college-minded sheep students go to these crap-tacular job fairs, all vying for the same entry-level QA and testing gigs in their white-collar, paisley-pattern ties. These kids were all destined to a life of Office Space-like professional routine. Good-enough jobs are abundant and easily found. Right now, thousands of people in your local market are casually throwing around their resumes to whomever will accept it. No thought is being put into who is reading your information or how it’s being presented. Anyone who tells me they can’t find work or are not qualified to find work (ESPECIALLY in our “difficult” economy) is really missing an opportunity.

{tl;dr} I’m not trying to sell snake oil here. Finding a job that is amazing to go to every day doesn’t just fall in your lap. Bottom line (for those too lazy busy to read), you won’t get something for nothing. You have to know what you’re going after, you have to be in the right place at the right time, and you have to know the right skills as well as the right people to get the job. If you’re missing any of these checkmarks, consider them points against you. You’ll need to make yourself stand out from the crowd and figure out what sort of awesome job you should be looking for. Trying out these suggestions will help you correct some of those issues and maybe you’ll find yourself in a few serendipitous situations. {/tl;dr}

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Negotiations You Should Have: At the Dealership

All day long I see stickers, licence plate frames, and other marketing contraband attached to the back of go-mobiles advertising awesome dealerships that have swindled these folks. Yes. Swindled. Every day, they are hocking these dealer’s  names at virgin eyeballs like mine and likely are passing up on an opportunity here. Next time, you start to walk out of your saleman’s office at the dealership, consider a slightly alternate reality:

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The End of Distribution

During a conversation regarding DRM and e-books (stemming from the recent release of the Nook client for Android phones which allows sharing your purchased ebooks with others), I was explaining my distaste for any lock-in technology and my desire for a utopian free-information model which motivates sincere effort rather than the product. Rather than paying for the final result of the effort, instead we focus on rewarding the effort itself. A marketplace which measures following, appreciation, and admiration for a thought or piece of prose. Call it dreaming, hopeful, or unrealistic but think of the number of Likes or Retweets you might generate in a typical day. We are already sharing our efforts and thoughts finding value and insight in small, consumable pieces. We pay for this information not with coins but with our attention and devotion; a currency which, as yet, isn’t very liquid or easily monetized at all.

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How Stack Overflow Builds Communities

Area51Alien Logo

Not sure how many of you are aware of this phenomenon called Stack Overflow. A question-and-answer site built around programming has been hugely successful in building a strong community. It was so successful that the group behind Stack Overflow, has spawned two more sites based on the model. And wouldn’t you know that each have corresponding meta sites which discuss the details of their counterpart’s operation. (Confused? It gets better!)

Since their launch, each have grown and matured and have a found a very important itch to scratch. No, it wasn’t creating a programming helpdesk. They’ve found a model which can be repeated across an infinite number of topics. So they’ve automated the the core processes into a scaffold and built a self-organizing, self-spawning community called Area51.

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