Monthly Archive for August, 2011

Speculating on the Net for the next 5-10 years…

Someone asked me “What do you think will be the top 5 trends in the next 5-10 years in the internet and mobile space?

I really liked the question and wanted to preserve my thoughts here for future reflection. 5-10 years is a long ways to be projecting, especially online. I don’t think I could even go 2-3 years out the way things are currently going. But I’ll give it a go.

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Just Do It (And actually finish!)

This came from a question on a HackerNews thread.

So I used to have problems starting projects – I would plan/read/design etc and then never actually get around to doing anything concrete; I have overcome that issue. But now I find myself not being able to finish anything. I end up with little software projects that are half-done and abandoned because I lose motivation once I solve the ‘interesting’ challenges. When there is a clear path to the finish, I suddenly become disinterested.


Creative Commons License credit: Rakka

This is something I still struggle with quite frequently. I’m not certain if it’s a particular chemistry in my brain or just a personality trait that I’ve developed over time. I find myself constantly hungering for interesting ideas and ways to solve problems. So much so, that the mental exercise of arriving at a unique solution has become a fun pasttime. This “not being able to finish” might seem like the main problem here, but I’d argue otherwise. Admittedly, the “problem solving” is hugely satisfying; more importantly than that, the problem that you’re trying to solve should be just as satisfying.

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Customer Service in the Twilight Zone

Twilight Zone Customer Service

I just had the most unusual conversation with a customer service rep. I was calling to ask about a magazine subscription that I didn’t remember making. I had recently been getting “bills” from the mag but wasn’t sure if they were really bills due to typical marketing campaigns which elude to a balance owed, but it’s really just getting you to subscribe. More importantly, when I called the customer service number I was greeted by an automated system. I provided my account number and it responded with a list of available information.

Just to be sure, I verified my current subscription status. And wouldn’t you know that even the automated system gives a “ball-park” answer: “With the payment of $10, your subscription will expire with the last issue being received in July, 2012.” What the hell? Can’t the automated system just tell it to me straight? So I asked to be transferred to a live human. The following exchange ensued:

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